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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will the whole photo show?

    Asked by leana on July 07, 2014 at 06:31 PM

    It seems that the photo files added by our applicants do not appear when I view the submissions.  It's a cropped version, rather than the whole photo.  I want to make sure they've followed our guidelines of "head and shoulders shot" in the submission and don't want to have to open the file in another location to find out.  Any help would be appreciated!

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    JotForm Support

    Answered by david on July 07, 2014 at 07:14 PM


    I checked your submissions and the preview in the submissions is indeed a cropped version of what your users are sending you.  If you click on the link and check them in a different location, they will be the full version of what the user uploaded.  Though this is an inconvenience, we unfortunately do not include the whole image in the submission view for higher resolution images due to space constraints.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!