How do i remove a payment method from a JOTFORM?

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    Asked on July 07, 2014 at 07:46 PM

    I have made a payment form, but need to remove the payment method I setup...How do i do this without having to redo the whole form?

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    Answered on July 07, 2014 at 08:32 PM


    You can delete the payment tool in the form by clicking on the red 'X' icon on the upper right when the field is selected.

    confirm the deletion response and it should removed the payment field/option in the form.


    Inform us if you need further assistance.



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    Answered on July 07, 2014 at 08:58 PM


    I may have something wrong in my form, but i do not show that information you show below on my form.  When i try to add a payment method, i get a warning saying i can only have one payment method in place, and need to delete one first in order to add one.  But i cannot see where i actually show one on file.
    I accept credit/debit cards for donations to my non-profit, and also accept checking/savings account information for direct transactions.  The checking.savings i want to be just an email submission to me of the completed jot form. 
    The credit card i would like to have go to my paypal account when completed.  When i went online to do a test on my website, i donated by credit card and got a notice when i submitted that this vendor payment is not my question is what do i have wrong and how do i get it corrected?

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    Answered on July 07, 2014 at 11:52 PM

    Hello wtecmire,

    I am unable to check your web page where you have embedded your form. It gives page not found error. Have your removed your donation page already? We would like to take a look.

    I also check your account and your form "Credit / Debit Card Donation Form". Are you having issue with this form. It seems your have not mentioned your PayPal account correctly in your donation question. Please check the screenshot below:

    You have mentioned "" which does not seems to be a valid email address. I would suggest you to please input you own PayPal account email and then you should be able to accept the payment successfully.

    Please be noted that you can only have one payment question in your form. If you want to have multiple option where you can accept PayPal or checking/saving account payment as a simple email submission, you may like to take a look at the following guide on how to add multiple payment option in your form:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!