What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Cannot change my credit card information to pay the bill

    Asked by Federico on July 07, 2014 at 09:06 PM
    credit card
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    JotForm Support

    Answered by ashwin_d on July 08, 2014 at 12:49 AM

    Hello Federico,

    Upon checking your account I found that you have upgraded your account using Plimus payment gateway. Please be noted that due to a technical glitch if you change your credit card details, it will charge your credit card for a new subscription.

    Please click on the following URL to upgrade your account again with the new credit card details:  http://www.jotform.com/upgrade?username=cocoarratta&account_type=PREMIUM&period=monthly

    Do get back to us once you upgrade your account with new credit card details, we will go ahead and cancel your old subscription with order #43745619.

    Thank you!