What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit won't send emails to my designated address.

    Asked by gerlep on July 08, 2014 at 05:21 AM

    Hi there I used your regsitration form with a submit online with waiver etc. However when I test ran it via my wix site, when i hit submit, i received no emails. Is there something i am missing? thanks Gerry

    Emails site thanks
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    JotForm Support

    Answered by TitusN on July 08, 2014 at 09:37 AM

    Hello, 

    I checked our logs and found that there is an error in your SMTP settings on your email notification. 

    Current Server: /var/log/jotform/smtpEMAIL.log:[08/Jul/2014:09:14:14 -0400] NoUserName SendMail to gerrylep66@gmail.com from soccercoachgerry@gmail.com Last-Form-ID : IP : 86.8.239.176 Form-ID: 41877004716355

    Please try removing the SMTP settings and adding them back again - that should do the trick. 

    Please follow this guide to accomplish this. 

    Let us know if you hit any bumps.