What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change/add purchases without them having to make a whole new submission?

    Asked by FNQTDF on July 08, 2014 at 08:48 AM
    I would like to know further information on editing my submissions. I am able to edit my customers information but cannot edit the items purchased. How can I change/add purchases without them having to make a whole new submission?
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    JotForm Support

    Answered by Welvin on July 08, 2014 at 10:25 AM


    In that involves a payment (i.e Paypal), there is no way you can edit the product items that was selected from the form. This is because an actual payment process is required for the selected product items. It's either you will refund the order and ask them to resubmit to the form with all the required changes OR, use our Purchase Order tool. But note that with Purchase Order, there is no payment required after submitting the form as you will have to designate which payment method you would like the customer to pay.

    In Purchase Order, you can change the product items that was submitted by the user

    Let us know if you have any further questions.