What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My notification emails are not beingrnsentAsked by Saltmarsh on July 08, 2014 at 09:30 AMHello,
I wrote on the form to try to resolve a new problem, but I have not
received a response in many weeks. My notification emails are not being
sent, so I do not know when my customers are requesting a quote. Can you
please look into this problem, as it has seriously hurt my business over
the last few months.
We are deeply sorry for the inconvenience caused to you.
Can you kindly check in your email spam/junk folder? I'm sure it would be there. After checking your email address in the bounce list, I can assure you that it's not in our email bounce list-
I saw your email notifications setup and all are looking fine, then I made some test submissions. Our server says it's sent to your email, please see the following picture-
So I recommend you please contact with your email provider and request then to add JotMail's IP address to their whitelist. Please see the following guide-
Hope this may helps. Please get back to us if you need further help. Cheers!