- SaltmarshAsked on July 08, 2014 at 09:30 AMHello,
I wrote on the form to try to resolve a new problem, but I have not
received a response in many weeks. My notification emails are not being
sent, so I do not know when my customers are requesting a quote. Can you
please look into this problem, as it has seriously hurt my business over
the last few months.
- Jim_RankAnswered on July 08, 2014 at 11:02 AM
We are deeply sorry for the inconvenience caused to you.
Can you kindly check in your email spam/junk folder? I'm sure it would be there. After checking your email address in the bounce list, I can assure you that it's not in our email bounce list-
I saw your email notifications setup and all are looking fine, then I made some test submissions. Our server says it's sent to your email, please see the following picture-
So I recommend you please contact with your email provider and request then to add JotMail's IP address to their whitelist. Please see the following guide-
Hope this may helps. Please get back to us if you need further help. Cheers!