What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    UPLOAD ERROR - jpg File Extension is not allowed.

    Asked by modelinc on July 17, 2010 at 02:50 PM

    When uploading images:


    Upload Error
    jpg file extension is not allowed. You can only upload files.

    Please go back and fix this
  • Profile Image
    JotForm Founder

    Answered by aytekin on July 17, 2010 at 03:38 PM

    1. Log into your account and select your form, and click "Edit"

    2. Click on your upload question and click on the "Extensions" button at the top

    3. Add "jpg" to the list.

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    JotForm Founder

    Answered by aytekin on July 17, 2010 at 03:40 PM

    Also, if you are reporting a problem like this and if you have many forms, please include the URL of the form. It is impossible for us to guess which form has this problem.

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    Answered by tiscalipl on October 03, 2011 at 03:57 PM

    We have added the file extensions and the problem still occurs. :(

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    Answered by jalarcon on October 03, 2011 at 04:08 PM

    Please also make sure that the file types are correct since there are two types of the jpg format which is JPG and JPEG. So might as well try including the JPEG file extension on the "extensions" button.

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    JotForm Founder

    Answered by aytekin on October 04, 2011 at 05:14 AM

    Our developers have just resolve this issue. Please let us know if you continue to receive the problem.