I keep getting this error. Doesn't help that you guys don't have a numbert call

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    mvp360
    Asked on July 08, 2014 at 11:47 AM
    Error during transaction
    This transaction has been declined 

    Please go back and fix this
  • Profile Image
    david
    Answered on July 08, 2014 at 12:59 PM

    Hi,

    If you could please let us know a bit more about where this error is occurring we will be happy to look into it.  If it is happening with one of your Paypal forms, make sure you have Instant Payment Notification (IPN) enabled in your paypal account:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If the error occurs after the form has been submitted and while the payment is being processed, this is on Paypal's end and could be due to a card being declined. 

    Any other information you can provide would be most helpful and we will be happy to look into your issue further.

    Thank you for using Jotform!