What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep getting this error. Doesn't help that you guys don't have a numbert call

    Asked by mvp360 on July 08, 2014 at 11:47 AM
    Error during transaction
    This transaction has been declined 

    Please go back and fix this
  • Profile Image
    JotForm Support

    Answered by david on July 08, 2014 at 12:59 PM


    If you could please let us know a bit more about where this error is occurring we will be happy to look into it.  If it is happening with one of your Paypal forms, make sure you have Instant Payment Notification (IPN) enabled in your paypal account:


    If the error occurs after the form has been submitted and while the payment is being processed, this is on Paypal's end and could be due to a card being declined. 

    Any other information you can provide would be most helpful and we will be happy to look into your issue further.

    Thank you for using Jotform!