What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is credit card information being altered when customers submit a form?

    Asked by jasonmariah on July 08, 2014 at 01:20 PM

    In the last few months, I have been having troubles with every customers credit card information. When I call to confirm the numbers, the last 2-4 digits are different on the form than their card. I just tested it out with my own card, and it did the same thing.

    This is a very frustrating error as most of our customers are from other countries and I cannot call them to confirm their credit card numbers.

    Please contact me ASAP!


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    JotForm Support

    Answered by BDAVID on July 08, 2014 at 02:28 PM

    This type of form, where you request for credit card sensitive information, is not allowed as part of our terms of use, please use on of our payment integrations which are located under "Payment Tools".