What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Plugin for WordPress - doesn't work with Firefox for Mac OS X or Win7

    Asked by Richard Jacob on July 08, 2014 at 03:51 PM

    I can't get the plugin to do anything when trying to open while using Firefox (with Mac OS X - Mavericks). I click the little pencil icon in the text editor and nothing happens whatsoever. I checked it with Firefox and Windows 7 and also could not get it to do anything.

    It DOES work with Safari on Mac. It DOES work with Chrome/Win7.




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    JotForm Support

    Answered by david on July 08, 2014 at 05:37 PM


    We recommend our users to use Chrome browser to use our product as this is the browser we utilize to make and test our improvements.  IE and Firefox tend to have many more issues with compatibility.  If you must use Firefox, please make sure you are using the most up to date version, this may resolve your issue.  If you experience this issue across all browsers, let us know and we will be happy to look into it further.

    Thank you for using Jotform!