What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not being saved.

    Asked by mmartin1111 on July 08, 2014 at 06:21 PM

    1. I am unable to save my form.  When I open up a new jotform, the form that i have made is not there.  It says I have no submissions. Have I lost my form?

    I have the form that I am working on up on my screen..  I have saved it several times but it is not showing up on my submission list.  What do I need to do?  I do not want to lose the form.

  • Profile Image
    JotForm Support

    Answered by david on July 08, 2014 at 07:46 PM


    If you would please provide us with the form ID# you are referring to, we will be happy to check what account it is associated with and if need be, transfer it to your account.  If you have a link to the form in a webpage or the form itself, that would be helpful also.  Let us know and we will look into your issue further.

    Thank you for using Jotform!

  • Profile Image

    Answered by mmartin1111 on July 08, 2014 at 08:31 PM


    Account ID - mmartin1111


    Form Name - Program Registration


    It was saved, but I cannot save it now.


  • Profile Image
    JotForm Support

    Answered by jonathan on July 08, 2014 at 10:43 PM


    Please try doing the following procedure to fix the problem.

    1. Clear your browser's cache 

    2. Close your browser

    3. Open your browser and login to JotForm at http://www.jotform.com/login.

    4. Open your form http://www.jotform.us/form/41556717744159  in the form builder.

    5. Add the TextArea field to the form. 

    6. Save the form.

    7. Preview the form and see if the TextArea field is now added.


    You can also revert to previous saved version of the form using the Revision History feature.

    Review this article on how to -Introducing-Form-Revisions-Never-Lose-Your-Work-Again-


    Hope this help. Inform us if issue remains.