What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms disabled?

    Asked by searsonmedia on July 08, 2014 at 10:03 PM


    I created a form, and made it secure, not realising that it would be limited to 10 submissions.

    I have now embedded it as a non-secure form.

    I received an email saying my forms will be disabled at 12pm EST (about now).

    If I have now changed the form to a standard one, will this still happen.

    I have only ONE more submission I am waiting on.




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    JotForm Support

    Answered by ashwin_d on July 08, 2014 at 11:10 PM

    Hello Craig,

    You have exceeded the allowed submission limits. This is the reason why you have received the warning email. Only 10 SSL submissions are allowed in Free account. 

    I have manually reset your SSL counter to zero and your account is now removed from the scheduled downgrade. Your account will not be disabled anymore. Please be informed that we can reset the counter only once per account.

    Thank you!