What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My submitted jotforms are not coming thru email or showing in the "my forms" folder.

    Asked by thenoirsessions on July 09, 2014 at 09:06 AM



    I have had 3 clients fill out their jotforms & their paypal payments going thru but I am not able to receive their jotforms via email or within my jotform account.


    -I have checked the settings in the form & all is set correctly to send me a notification email to the correct email address.

    -I have tested the forms thru the tester as well as submitted forms myself while disabling the pay option * it sent just fine


    -I have checked my spam settings on my email- they are not rolling to spam or junk folders.


    This is an incredibly important client workshop that is to happen within weeks & I need their registration info asap. Thank you



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    Answered by KadeJM on July 09, 2014 at 11:28 AM

    I checked your forms and found that you are using PayPal, but you have not set up your IPN so this is the reason you are not getting these notifications since the PayPal Integration connection to JotForm relies on this to work properly even if you are not using it.

    Please see the following for further details: