Tables: Signature column showing 404 image after being transferred

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    resumecounselor
    Asked on May 14, 2022 at 02:17 PM

    Hello,

    We transferred all our forms/data to this new account a week ago. However, none of our forms here https://form.jotform.com/81546981941164 show the clients signature. When a client fills out the form, they draw their signatures but after we transferred the forms, none of the signatures show up. Go into the form, go to "Submissions" and all the Signature areas are empty.

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    Dragana
    Answered on May 14, 2022 at 03:25 PM

    Hello Jerome,

    Thanks for reaching out to Jotform Support. We have cloned your form and tested the Signature field; however, we could not replicate the issue, as the signatures showed up in the submissions table as expected.

    1652555998_628000de5be24_

    Please try testing the form yourself and let us know if you are still unable to see the signature under the Draw Your Signature column. Moreover, kindly confirm if the issue happens to your other forms too.

    Once we hear back from you, we'll be able to move forward with a solution. We appreciate your patience.

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    resumecounselor
    Answered on May 15, 2022 at 11:29 AM

    This does not answer my question or help.

    A couple days ago, we had all our forms transferred from a different Jotform account to this new account. All the Submissions Data that was transferred over to this new account, did not transfer over the Signatures. All other Submission Data is correct. Signature Data did not transfer over. Look at all my Submission Data on this form and you will see that only new forms that were filled out under this new account shows the signature. All old Signature Data did not transfer over.

    https://form.jotform.com/81546981941164

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    Richard
    Answered on May 15, 2022 at 11:49 AM

    Hello Jerome,

    Thanks for the additional information. Please allow me some time to investigate this further and we’ll get back to you as soon as we have an update.

    Your patience and understanding are most appreciated.

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    Richard
    Answered on May 16, 2022 at 09:33 AM

    Hello Jerome,

    Thanks for your patience, we appreciate it. We've investigated this further by checking your form's actual submission table and the screenshot below is what I can see:

    1652707636_62825134cff92_05.15 - 6.png

    To confirm, is this the same image shown when you access your submission table? If so, kindly try to download one of the submissions as a PDF to confirm if the signatures would be visible. I've also cleared your form cache on our end to remove any minor issue that's causing this error.

    Kindly try once again and let us know if the issue remains.

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    resumecounselor
    Answered on May 16, 2022 at 09:38 AM

    Yes, these are the errors I receive. When I download the PDF, it shows the same error where it says "Signature". See PDF attached.


    1652708305_628253d157810_

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    parker
    Answered on May 16, 2022 at 10:05 AM

    Hi resumecounselor,

    Thanks for getting back to us. It looks like the signature field may not have changed ownership of the files when your form was transferred. I tried doing it, but it seems it only moved the old resume files that were uploaded to your account.

    I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.


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    parker
    Answered on May 17, 2022 at 10:08 AM

    Hi resumecounselor,

    Thank you for your patience. Our developers have reached out saying that this issue should now be fixed for you. I checked your table too and see that the signatures are showing up for all of your submissions, if you can check and confirm it's correct for you now.

    1652796443_6283ac1bcb022_

    Let us know if you have any other questions.

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    Marvin
    Answered on May 17, 2022 at 11:43 AM

    Hi resumecounselor,

    Thank you for contacting Joftform Support. I have forward all the forms to our Developer. We don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Regards.

    Marvin