What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did my account get disabled?

    Asked by parunclub on August 24, 2011 at 12:37 PM

    I'm am no longer using SSL forms. Other than SSL it's no where near the limits.



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    JotForm Support

    Answered by abajan on August 24, 2011 at 01:32 PM

    Hi parunclub

    Thanks for asking. The way our quotas work, if any of the limits is reached, the account will be disabled for the remainder of the calendar month, at which time the allotments will be automatically reset. Perhaps this is one of the things we need to explain more clearly on our Pricing page. Thankfully, August ends in a few days time.

    Incidentally, all of the submissions you would have received will be there when your account is re-enabled.

    ~ Wayne