What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I see submission ratings?

    Asked by 1stChs on July 09, 2014 at 01:20 PM

    I have one form on my website - a 5 star rating, but no matter how many times I test it from my site, the star rating never comes through on my submissions.

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    JotForm Support

    Answered by david on July 09, 2014 at 02:57 PM


    I cloned your form to test is and the submission came through without issue:

    However when you hide the field containing the rating, the form does not submit the information.  It interprets the field as not existing.  If you remove the show/hide condition in your form it works perfectly and you will see the star rating associated with the submission.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!