Why can't I see submission ratings?

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    Asked on July 09, 2014 at 01:20 PM

    I have one form on my website - a 5 star rating, but no matter how many times I test it from my site, the star rating never comes through on my submissions.

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    Answered on July 09, 2014 at 02:57 PM


    I cloned your form to test is and the submission came through without issue:

    However when you hide the field containing the rating, the form does not submit the information.  It interprets the field as not existing.  If you remove the show/hide condition in your form it works perfectly and you will see the star rating associated with the submission.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!