Why can't I see submission ratings?

  • 1stChs
    Asked on July 9, 2014 at 1:20 PM

    I have one form on my website - a 5 star rating, but no matter how many times I test it from my site, the star rating never comes through on my submissions.

  • David JotForm Support
    Replied on July 9, 2014 at 2:57 PM

    Hi,

    I cloned your form to test is and the submission came through without issue:

    Why cant I see submission ratings? Image 1 Screenshot 20

    However when you hide the field containing the rating, the form does not submit the information.  It interprets the field as not existing.  If you remove the show/hide condition in your form it works perfectly and you will see the star rating associated with the submission.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!