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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I receive blank forms?

    Asked by myholidays on July 09, 2014 at 03:03 PM

    Sometimes, approximately 25% of the time completely blank receipt forms are forms for ordering products and can not see what my client wants what a serious problem. What solution do I have?

    It has happened with different forms

    Page URL:

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    JotForm Support

    Answered by EltonCris on July 09, 2014 at 03:38 PM


    Your form is in good standing when I tried it here. I am redirected to Paypal when I tested the form.

    You might be referring to Incomplete Payments. Please read this article to understand more about it. https://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    I also can't find submissions on your form submissions page with blank payment details so those are probably incomplete or pending payments. Kindly review.

    While on your My Forms page, select a form then click Submissions button above.