Why do I receive blank forms?

  • myholidays
    Asked on July 9, 2014 at 3:03 PM

    Sometimes, approximately 25% of the time completely blank receipt forms are forms for ordering products and can not see what my client wants what a serious problem. What solution do I have?

    It has happened with different forms

    Page URL: http://form.jotformeu.com/form/40143022269343
  • Elton Support Team Lead
    Replied on July 9, 2014 at 3:38 PM

    Hi,

    Your form is in good standing when I tried it here. I am redirected to Paypal when I tested the form.

    Why do I receive blank forms? Image 1 Screenshot 30

    You might be referring to Incomplete Payments. Please read this article to understand more about it. https://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    I also can't find submissions on your form submissions page with blank payment details so those are probably incomplete or pending payments. Kindly review.

    While on your My Forms page, select a form then click Submissions button above.

    Why do I receive blank forms? Image 2 Screenshot 41

    Thanks!