Why do I receive blank forms?

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    Asked on July 09, 2014 at 03:03 PM

    Sometimes, approximately 25% of the time completely blank receipt forms are forms for ordering products and can not see what my client wants what a serious problem. What solution do I have?

    It has happened with different forms

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    Answered on July 09, 2014 at 03:38 PM


    Your form is in good standing when I tried it here. I am redirected to Paypal when I tested the form.

    You might be referring to Incomplete Payments. Please read this article to understand more about it. https://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    I also can't find submissions on your form submissions page with blank payment details so those are probably incomplete or pending payments. Kindly review.

    While on your My Forms page, select a form then click Submissions button above.