Not receiving emails

  • Profile Image
    Asked on July 09, 2014 at 03:05 PM

    my jotforms associated with certain email addresses aren't being sent.  I beleive it may be caused by our email turning off for a couple days and returned emails being sent back

  • Profile Image
    Answered on July 09, 2014 at 03:35 PM


    I checked the email address associated with your account "" and it is not on our bounce list nor do I show and email log associated with it.  If you could please let us know which email addressed are not receiving their notifications, we will be happy to check them also.  We do tend to automatically add email address' that are unavailable to our bounce list so this is very possible.  

    Thank you for using Jotform!