Not receiving emails

  • Easterncare
    Asked on July 9, 2014 at 3:05 PM

    my jotforms associated with certain email addresses aren't being sent.  I beleive it may be caused by our email turning off for a couple days and returned emails being sent back

  • David JotForm Support
    Replied on July 9, 2014 at 3:35 PM

    Hi,

    I checked the email address associated with your account "chris@easterncare.org" and it is not on our bounce list nor do I show and email log associated with it.  If you could please let us know which email addressed are not receiving their notifications, we will be happy to check them also.  We do tend to automatically add email address' that are unavailable to our bounce list so this is very possible.  

    Thank you for using Jotform!