What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked the email address associated with your account "firstname.lastname@example.org" and it is not on our bounce list nor do I show and email log associated with it. If you could please let us know which email addressed are not receiving their notifications, we will be happy to check them also. We do tend to automatically add email address' that are unavailable to our bounce list so this is very possible.
Thank you for using Jotform!