What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to downgrade from Premium to Free for a bit

    Asked by gymnastjudge on August 24, 2011 at 01:55 PM

    I want to downgrade back down to "free" for a bit...how do I do it?  When I go to my account settings...I see a tab that says cancel...it takes me to Plimus's log in page...but I don't have log in information for Plimus (your shopping cart provider).

    Please let me know how to downgrade.


    Thank you...I will be upgrading again in the near future...just not anticipating any submissions for a bit.

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    Answered by yasinco on August 24, 2011 at 02:39 PM

    Maybe You Need To Go Back To The Pricing Page At: http://www.jotform.com/pricing/

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    Answered by allanftd on August 25, 2011 at 01:50 AM

    Hi gymnastjudge,

    As requested, we have cancelled your subscription. You willno longer be billed in the future until you decide to sign up again. The downgrade will take effect on 2011-08-29.

    Please let us know if we can be of further assistance. Thank you for using JotForm and we hope to see you again soon!