What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    e.g., How can I create a successful survey form?

    Asked by Tania300 on August 24, 2011 at 02:47 PM

    Ive created an order form but when i preview i cant see any of the text ( in heading, or freetext, or the individual descriptions for my products in the paypal section)

    the text appears fine and stable when i am editing it as a section, and i'm making sure to save each time.... so why doesnt it show up in the finished form?

    I Ebedded the form in Tumblir blog to test, but appeared all incomplete there as well.

    Am i doing something wrong?

    (the name and address sections appear clearly no problem)

    have spent ages trying to find the solution to this!

    How do you make the text appear properly?


    note - below is link to the preview page....there are two sections of text at top, one is shown very faintly, the other not at all....

    and the descriptions near the images on the paypal products are all missing...



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    JotForm Support

    Answered by mliz on August 25, 2011 at 11:31 AM

    Hi Tania300,

    The font color used for the texts in the form is set to #FFFFFF
    which corresponds to White color. This becomes invisible to the eye
    when pulling it up on the page since the background of the form is also

    You can either change the background of the form to a darker color such
    as black to make the white text visible or the other way around which is
    to change the font color to black or any other darker color.

    To set this just open the form in form builder and then click on 'Form Style'.
    Select Font Color if you wish to change the font's color and Background for
    the form's background.

    Hope this helps.


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    Answered by Tania300 on August 25, 2011 at 03:50 PM
    New response receivedThanks so much! will hopefully sort it now....
    cheers, Tania
    ----- Original Message -----