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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Restore File/Form from Backup

    Asked by cozyhorse on August 24, 2011 at 03:20 PM

    Any chance you could restore the form Saddle Bags Order Form from any time before 2:00 pm EST today (Aug 24).

    Sorry I shot myself in the foot editing the same form from two different machines at the same time. The saves messed me up. I should know better....


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    JotForm Founder

    Answered by aytekin on August 25, 2011 at 06:45 AM

    We usually do not do this. Since it is very dangerous and takes aout half an hour of work to perform. But I made an exception and restored your form. It is named "RESTORED Saddle Bags Order Form" on your account.

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    Answered by cozyhorse on August 25, 2011 at 10:11 AM

    Thank you. I will certainly not do that again.

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    Answered by cozyhorse on August 25, 2011 at 12:59 PM

    New info on this. I believe the problem is related to the environment of the second machine. It is an XP Home system. When I use IE 8.0.6001.18702 to edit a clone of the Saddle Bags Order Form it immediately truncates the form just after Section 4. If I use that browser to clone the form, once I am placed in edit mode the truncation has happened also.

    On the same system, using Mozilla/Firefox 3.6.17 this all works fine as it does on my main system, a MAC with Safari 5.1

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    Answered by benjaminb on July 13, 2016 at 10:45 AM

    i might have similar problem:


    This form is in restore mode, please try again later.


    any advice for me?

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    JotForm Support

    Answered by Charlie on July 13, 2016 at 12:39 PM


    I have answered your inquiry here: https://www.jotform.com/answers/881646. I presume it's the same problem. Your form should now be working. Please refer to that link and post your replies there if you have some follow up questions.

    Thank you.