What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you referring to form submissions? Unfortunately there is no option in the submissions page to download the response in word format but you have an option to download it in excel,csv and PDF format.
Here's a guide on how to download your submissions in those 3 format I mentioned above http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF.
Other way is to convert the PDF format to word please try it in this link https://www.pdftoword.com/. This will let you convert any PDF file to word.
I hope this answer some of your questions. Do get back if you still need further help.