What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What will happen to forms and submissions after downgrading account to Free?

    Asked by Nicole Brown  on July 10, 2014 at 10:43 AM

    Hi There, 

     

    can someone please email me asap about a question i have. 

    currently our account has a 'free' account - this past month, we needed to submit a form to our customers that was mandatory therefore put us over our 100 submissions. This form we will not be using in the next few weeks. That being said, if i upgrade to premium for the month, i read that we can cancel it at anymore. I just want to make sure our 'free' account will still be usable and all the forms will still remain?

     

    thank you, 

     

  • Profile Image
    JotForm Support

    Answered by Welvin on July 10, 2014 at 10:59 AM

    Hi Nicole,

    Your forms and submissions will remain intact. The only changes that our system will do after the downgrade process is to set back your account to free. Of course, the limit will also changed to basic 100 submissions per month, 10 SSL, 10 Payments and 100MB storage.

    Thanks

  • Profile Image

    Answered by cknightnspdnet on July 10, 2014 at 11:29 AM

    thank you for your help 

    But i'm concerned - as i just upgraded and it still is giving me the notification to upgrade?

    please help. 

  • Profile Image
    JotForm Support

    Answered by Welvin on July 10, 2014 at 11:38 AM

    It should be fixed now. You are connected using a guest account while doing the upgrade process and the payment was made to it. I have applied the payment to: cknightnspdnet. Please kindly check again.

    Thanks

  • Profile Image

    Answered by cknightnspdnet on July 10, 2014 at 11:43 AM

    awesome. 

    thanks so much again!