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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving emails when someone submits a completed form?

    Asked by HROffice on July 10, 2014 at 11:16 AM

    I have the email notifications on.  I have sent test emails and those have gone through. But when I fill out a form and submit it, I don't receive an email notification.

    Page URL:
    http://form.jotform.us/form/32744038852154

    Emails email notifications email notification fill
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    JotForm Support

    Answered by Welvin on July 10, 2014 at 11:55 AM

    Hi,

    Your current notification setting is missing some of the required configuration such as the Sender Email and Recipient Email. This is your current settings:

    The Sender Email should be noreply@jotform.com or noreply@formresponse.com. The recipient email should be your email address. Please correct that.

    If you need to add a custom sender email aside from the two mentioned above, that is possible by following either of the guides below:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Thank you!