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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why am I not receiving emails when someone submits a completed form?

    Asked by HROffice on July 10, 2014 at 11:16 AM

    I have the email notifications on.  I have sent test emails and those have gone through. But when I fill out a form and submit it, I don't receive an email notification.

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    JotForm Support

    Answered by Welvin on July 10, 2014 at 11:55 AM


    Your current notification setting is missing some of the required configuration such as the Sender Email and Recipient Email. This is your current settings:

    The Sender Email should be noreply@jotform.com or noreply@formresponse.com. The recipient email should be your email address. Please correct that.

    If you need to add a custom sender email aside from the two mentioned above, that is possible by following either of the guides below:



    Thank you!