What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields do not disappear after answer to condition questions changed

    Asked by julfemery on July 10, 2014 at 12:53 PM

    for example, "if 'do you have any children' is equal to 'no, but I have a dependent'" the field to enter non-child dependents drops down. If the respondent goes back and changes the selection to "yes" from "no, but I have a dependent" the children field will drop down as it should but the non-child dependent field stays down.

    It is like this for many fields. How do we fix this without overloading the system with conditions.

     

    style size font Selection
  • Profile Image
    JotForm Support

    Answered by david on July 10, 2014 at 01:15 PM

    Hi,

    Unfortunately you would need to add conditions to hide the field when another is selected.  You would essentially add the converse condition of each.  So in the case of your example, you would add this action to your condition in addition to the one you mentioned:

    IF "do you have any childeren" IS NOT EQUAL TO "no, but I have a dependent" HIDE "non-child dependents"

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!