Approval statuses on the Tables page

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    MCMACADEMYY
    Asked on May 17, 2022 at 11:05 AM
    I have the issue too.


    And the link the thread does not work (404 error)

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    Afzal
    Answered on May 17, 2022 at 11:11 AM

    Thank you for your patience, Melbahi. Please note that the issue has already been resolved by our back-end team.

    To better assist you, kindly share the Form URL and a screenshot of the error message.

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

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    MCMACADEMYY
    Answered on May 17, 2022 at 12:18 PM
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    Ivaylo
    Answered on May 17, 2022 at 03:57 PM

    Hello MCMACADEMYY,

    I checked your Tables page and I do not see a Status field, where you can change the status from Pending to Accepted etc., like it is described in the previous ticket. It would help us to understand what’s happening if you elaborate and take a screenshot and send it to us. We have a guide here explaining how to do that.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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    MCMACADEMYY
    Answered on May 18, 2022 at 05:38 AM

    There is two screenshot

    1rst ==> the problem

    1652866652_6284be5cd3921_problème statu


    and the worklow (what it should be)


    1652866683_6284be7b0bf80_flux jotform.JP

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    Ivaylo
    Answered on May 18, 2022 at 11:24 AM

    Hello MCMACADEMYY,

    You restarted the Approval Flow for this submission, so I was not able to replicate the issue and test it on the Tables page. Everything looks good now. But it seems that there was "A passe l'examen blanc" outcome in the Approval Builder and this is the reason why this submission appeared under this Approval Status on the Tables page. However, if you have any other concerns, please provide the ID of the submission and we will be happy to further investigate for you.

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    MCMACADEMYY
    Answered on May 18, 2022 at 11:28 AM

    everything is not good.


    it does not work at all.


    I made many tests and the status which not appear in column "approval status" are :

    • "a reussi l'examen"
    • "en cours de traitement"
    • "refusé" (first one)
    • "demande de document".

    You can not say it works just to close the ticket when it does not work. You can test all the record of the table, the issue is the same

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    Lars
    Answered on May 18, 2022 at 01:34 PM

    Hello MCMACADEMYY,

    Checking your table, I see that a lot of the submissions are still showing the incorrect Approval Status on their row. It does seem like they are shown under the correct Status when they are Grouped by Approval Status, just that each row shows incorrectly.

    I've informed our developers about this so that it can be fixed. I can't give any ETA for this, but we would receive updates here in this support ticket.

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    MCMACADEMYY
    Answered on May 19, 2022 at 12:30 PM

    when?

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    Marco
    Answered on May 19, 2022 at 04:28 PM

    Hello MCMACADEMYY,

    Our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know.

    We appreciate your patience and understanding while we investigate this further.

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    MCMACADEMYY
    Answered on May 20, 2022 at 03:09 AM

    too much issues on jotform