My new form is not accepting Paypal payments; some problem with the account email??! Help.

  • Profile Image
    PondMoon
    Asked on July 10, 2014 at 03:55 PM

    "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com."

    I checked our account and the email is correct.

  • Profile Image
    EltonCris
    Answered on July 10, 2014 at 04:18 PM

    Hi,

    I am redirected to Paypal without getting that error. I am testing the form "Awana-Grace Pointe Plainfield-Registration". Did you manage to resolve the problem?

    Example: 

    If this happens when completing the payment through Paypal then the issue is most probably with your Paypal account. You may contact Paypal for further assistance.

    Thank you!

  • Profile Image
    PondMoon
    Answered on July 10, 2014 at 04:21 PM

    I did change the "paypal account" name in the wizard and it does seem to have resolved the issue.  I will let you know if any future customers have issues. 

     

    Thank you!

  • Profile Image
    EltonCris
    Answered on July 10, 2014 at 04:39 PM

    Great! We are happy to hear it. :)

    Just feel free to contact us should you encounter any issues with your form.

    Regards!