What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My new form is not accepting Paypal payments; some problem with the account email??! Help.

    Asked by PondMoon on July 10, 2014 at 03:55 PM

    "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com."

    I checked our account and the email is correct.

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    JotForm Support

    Answered by EltonCris on July 10, 2014 at 04:18 PM


    I am redirected to Paypal without getting that error. I am testing the form "Awana-Grace Pointe Plainfield-Registration". Did you manage to resolve the problem?


    If this happens when completing the payment through Paypal then the issue is most probably with your Paypal account. You may contact Paypal for further assistance.

    Thank you!

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    Answered by PondMoon on July 10, 2014 at 04:21 PM

    I did change the "paypal account" name in the wizard and it does seem to have resolved the issue.  I will let you know if any future customers have issues. 


    Thank you!

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    JotForm Support

    Answered by EltonCris on July 10, 2014 at 04:39 PM

    Great! We are happy to hear it. :)

    Just feel free to contact us should you encounter any issues with your form.