What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unble to Download PDF Submission generated by PDF Link

    Asked by tgoakes on July 10, 2014 at 04:27 PM

    The link that is sent with the submission to the email keeps giving error when clicked on. 

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    JotForm Support

    Answered by EltonCris on July 10, 2014 at 04:50 PM

    Hi there,

    Which of the form you're experiencing that error? Can you please provide the PDF Link that is showing the error so we can check it here?

    We'll await your reply. Thanks!

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    Answered by tgoakes on July 11, 2014 at 08:51 AM

    Here is the form - https://secure.jotform.co/form/32855607989877

    Here is the link to the PDF - http://submit.jotform.co/server.php?action=getSubmissionPDF&sid=270832794181650640&formID=32855607989877

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    JotForm Support

    Answered by EltonCris on July 11, 2014 at 10:00 AM


    Thanks for reporting. I was able to reproduce the problem. I have now forwarded this to our developers for a resolution.

    For the meantime, please download your PDF submissions by changing "submit" to "www" on the PDF link.



    Hope this works for you. Regards!