Google spreadsheet integration stops update from form

  • Profile Image
    MarceloAMK
    Asked on July 10, 2014 at 07:06 PM

    Hi,

     

    I use google spreadsheet integration to update jotform to excel, but suddenly stop sync. My jotfrom goes on #931, but in excel only appear at #926.

     

    I check the integration is still connected, so I need help to find out the problem.

     

    Regards,

     

    Marcelo Moya

  • Profile Image
    david
    Answered on July 10, 2014 at 07:38 PM

    Hi,

    Sometimes when we update scripts on our end or google does on their end, integrations can get a bit off.  My recommendation would be to try removing the current integration and reconnecting your form to the spreadsheet.  If this does not help, please let us know and we will be happy to look into your issue further.

    Thank you for using Jotform!