What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form won't re-direct to PayPal

    Asked by mariedmd on July 10, 2014 at 07:14 PM

    Form won't re-diret to PayPal.  It just keeps spinning and spinning.  Many customers have complained!




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    JotForm Support

    Answered by ashwin_d on July 10, 2014 at 11:42 PM

    Hello Marie,

    I did check your form and it does work as expected. I am unable to replicate the issue you are having. It seems to redirect to the PayPal checkout page as expected. Please check the screenshot below:

    Have you embedded this form in your web page where you are having this issue. Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!