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  • Profile Image

    Preview Before Submit widget displays results incorrectly when the product of payment question has special pricing.

    Asked by pdxconnect on July 10, 2014 at 09:23 PM

    Using your new Preview Before Submit displays other fields rather than just what the user submitted.  I used the widget's wizards to answer NO to "Include Empty Inputs"

    Did I miss something in the configuration?

    How many family members are you registering for?  $ Free  USD, Quantity: 2
    Clinic Participants $ 35.00 USD, # of family participants: 1
    1023_0
    1023_1
    1025_0
    1025_1
    1025_2

    Page URL:
    http://form.jotform.us/form/41878673090161?

    preview style size quantity font
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 11, 2014 at 02:07 AM

    Hello pdxconnect,

    I'm sorry for the trouble caused to you.

    I did check your form and found that you have added the "Preview Before Submit" widget twice and that is the reason why the "Include Empty Inputs" are not working as expected. Please check the screenshot below:

    Please remove one of the widget from your form and that should solve your problem. It will not display the empty fields anymore. I did clone your form and tested it by removing the widget and it seems to work as expected. 

    There seems to be an issue with the payment question where the preview widgets displays some IDs. When the product has special pricing it does not get displayed correctly in the preview window. I am reporting this to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image

    Answered by pdxconnect on July 20, 2014 at 12:41 AM
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    From 00000147520e93fe-5f596599-2ca8-4938-94b0-65713cf9bd50-000000@amazonses.com Sat Jul 19 21:37:40 2014
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