What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    People are unable to submit.

    Asked by atrsports on July 10, 2014 at 10:07 PM

    I just tried my form and it's still not working. I have people that are trying to sign up. Submit just said 'please wait'

    Page URL:
    http://www.jotformpro.com/atrsports/2014SummerBeast

    please wait and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 11, 2014 at 03:59 AM

    Hello atrsports,

    I'm sorry for the trouble caused to you.

    I am able to replicate the issue you are having. You have actually added multiple widgets in your form which is causing this issue. When I removed all the widgets, I was able to submit your form successfully.

    I tried to add the widgets one by one but I was unable to figure out actually witch widget is causing this issue. I am reporting this issue to our back end team. We will get back to you as soon as we have any update form them.

    Thank you!

  • Profile Image
    JotForm Developer

    Answered by mustafa on July 11, 2014 at 10:21 AM

    Your form is working now, problem occured because of line checkbox widget and it is fixed now. 

    Thanks for your patience.

     

    Regards.

  • Profile Image

    Answered by atrsports on July 11, 2014 at 12:00 PM

    It's not fixed, I just tried it.  It's still stuck at 'please wait'.

  • Profile Image
    JotForm Developer

    Answered by mustafa on July 11, 2014 at 12:18 PM

    I cloned your form and tested it after removing pay with credit card section (because i cannot set a valid credit card field and form denies it) and it was looking like working. 

    I will investigate the issue further, meanwhile i strongly suggest you to create version without using any widget. 

    I will update this thread as soon as i resolved the issue.

     

    Thanks.

  • Profile Image

    Answered by atrsports on July 11, 2014 at 12:54 PM

    I cloned my form, removed all widgets and transferred the unique address.  It worked for me, but please test.

    http://www.jotformpro.com/atrsports/2014SummerBeast 

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 11, 2014 at 01:24 PM

    Hello atrsports,

    I did check your cloned form and it seems to be working as expected. I was able to submit your form successfully.

    While our back end still investigates the issue, please continue to use the cloned version of your form.

    Thank you!