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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change PayPal email address on a PayPal Form for a manually changed form

    Asked by bbest on August 25, 2011 at 03:12 AM

    I have downloaded and manually amended the css and html on my form, but I didn't add the paypal account email beforehand, is there a way of adding my email without going through the payment wizard? I have done lots to it since then and don't want to lose the changes. Many thanks!Beckie

    This is a re-post of a comment on PayPal Forms

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    JotForm Founder

    Answered by aytekin on August 25, 2011 at 03:13 AM

    You can safely open the form on the editor, run the payment wizard and change your email address. No change is needed on your customized form. The PayPal email address is only used on our servers when you submit that form.

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    Answered by bbest on August 30, 2011 at 07:50 AM


    Although I ran the payment wizrd on the original form when I filled in a test form it still doesn't go through to paypal when I click submit, do I need to do something else?

    The page can be viewed here:


    Many thanks,


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    Answered by allanftd on August 30, 2011 at 11:39 AM

    Hi Beckie,

    I checked this particular form of yours in JotForm and found that you have used a blank 2CO payment integration. Kindly double check your settings and let us know if you continue to experience any issues. We 're ready to assist you.

    Thank you for using JotForm!


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    Answered by bbest on August 30, 2011 at 12:14 PM

    Hi, and many thanks for checking that for me. I thought I'd already done it but I must have changed the cloned one that I did instead.

    I've checked the right one now and changed it so hopefully it should work now.

    Many thanks!

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    Answered by allanftd on August 30, 2011 at 12:39 PM

    No worries Beckie, glad to be of help! Please let us know if you need further assistance.