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    Form conditions not working properly

    Asked by Amoko on July 11, 2014 at 06:47 AM

    Hey,

    My form doesn´t work properly. It is an order form for our customers. http://form.jotform.co/form/33427490570859

    There are conditions from point 2.2 that don´t work every time when customer uses the form. The same error occurs also in points 3, 5, 6, 7, 8 and 9. Many times when customer choose "yes", for example to field 2.2, the condition don´t work and the hidden fields don´t show. Some of the forms we receive from customers, these conditions have not worked and some of those they did. Where is the problem?



    This is a re-post of a comment on Hide or Show Multiple Fields at Once

    condition logic hide show
  • Profile Image
    JotForm Support

    Answered by jonathan on July 11, 2014 at 09:27 AM

    Hi,

    I test the form http://www.jotform.co/form/33427490570859 , when I try 2.2  select 'Yes' it shows 

    the previously hidden questions

     

     

    Although its a bit difficult for me to understand your form language since it is not in English, but from what I understand, it seems the condition was properly setup also.

     

    Please check again. Inform us if the issue persist.

    Thanks.

     

  • Profile Image

    Answered by Amoko on July 22, 2014 at 04:10 AM

    Hey,

    Now the form has the same problem. I am using firefox and for example the 2.2 does not work. The hidden fields don´t show.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 22, 2014 at 05:34 AM

    Hi,

    Please try clearing first your browser's cache. It seems the problem was just due to the cache content on the browser. 

    When I first tried your form http://www.jotform.co/form/33427490570859  I encountered similar problem. But after clearing my browser's cache, the conditions on the form works.

    I checked again the form's conditional statements and it seems you did not modified them from the original. So, they should still work.

     

     

     

    Inform us if issue still persist even after clearing the browser's cache.

    Thanks!

  • Profile Image

    Answered by Amoko on July 25, 2014 at 03:37 AM

    Hey,

    I did clear the cache (Firefox&MAC) and also tried the form with PC and IE explorer and iPad+safari, but same problem occurs with every device and browser. I have not made any changes to the form or conditions.

    The problem is only with the conditions starting from point 2.2 and with the rest of the points (3, 5, 6, 7, 8 and 9). The conditions in earlier points work well and has worked all the time. If you check the point 1.1, it works well.

    Pls. help to get this work!

  • Profile Image
    JotForm Support

    Answered by jonathan on July 25, 2014 at 05:31 AM

    Hi,

    I was able to replicate the problem now for the form  http://www.jotform.co/form/33427490570859

    The condition statement for 2.2 is not working anymore. I checked the conditional statement setup, but they were fine

    I am not able to find out yet what could be the problem, but can you please try first removing and recreate again the conditional statement at leaset for 2.2, then, test the form again if it will work this time.

    Please inform us of the result.

    Thanks.

     

     

     

     

  • Profile Image

    Answered by Amoko on July 25, 2014 at 06:08 AM

    Hey,

    Done, but still does not work. When I removed the condition in 2.2 rest of the form started working okay. But after creating the conditions again to point 2.2, the problem is back.

    Seems like point 2.2 is somehow problem. After activating it, rest of the form does not work.

     

     

  • Profile Image

    Answered by Amoko on July 25, 2014 at 06:13 AM

    Actually, now conditions in the point 2.2 are removed and rest of the form (points 3 and 5...) don´t work... Minute before they did work. :/

    pls chech if you find something.

  • Profile Image

    Answered by LorraineEsposito on July 25, 2014 at 06:39 AM

    I am having the same problem.  Previewing the form displays everything great -- really great. But when I embed the code onto my webpage and preview it with firefox, nothing works.

    I sure hope we can find an answer to this mystery.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 25, 2014 at 07:03 AM

    @Amoko

    Hi,

    I have now submitted a bug ticket report to our higher team support regarding the form condition inconsistency in your form http://www.jotform.co/form/33427490570859

    We will let you know when we have update on this.

    Thanks.

     

  • Profile Image

    Answered by Amoko on September 15, 2014 at 09:01 AM
    Hi!
    Any news about this?
    BR
    Arimo Koivisto
    Turvallinen Koti Oy
    www.turvallinenkoti.fi
    Turvallinen Koti Oy
    PL 15
    02151 Espoo
    arimo.koivisto@turvallinenkoti.fi
    0207 983 199
    Ld meid my facebookista >>
    JotForm Support Forum kirjoitti 25.7.2014 kello 14.03:
    ...
  • Profile Image

    Answered by jedcadorna on September 15, 2014 at 10:32 AM

    Sorry but we haven't receive any updates yet. I can't promise any date on when this will be fixed but what I'm sure is when there's an update from our dev or if problem is fixed you will be notified here.

    Thank you for your patience.

  • Profile Image

    Answered by SamanthaMackenzie on December 03, 2014 at 09:50 AM

    I can confirm the same issue. 

    A "hide multiple" rule doesn't work.

    I have cleared the cache

    I have deleted the condition and recreated it

    I have even disabled another condition that also hid some of the same fields.

    This appears to be a bug.

  • Profile Image

    Answered by Ben on December 03, 2014 at 12:55 PM

    Hi

    @SamanthaMackenzie,

    I have moved your post to a new thread so that we can properly assist you with this. Please leave all you further responses in regards to this here: http://www.jotform.com/answers/468808.

    We will be replying to you there shortly.

    Best Regards,
    Ben

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    Answered by ananovais on September 13, 2015 at 02:21 PM

    Hello,

    I am having a similar problem on my form: http://www.jotformz.com/form/52255803943659

    Conditions weren´t working, so I cleared the cache and then It started to work fine on my computer.

    But I kept receiving submissions without the condition, so I realized that conditions are not working on Safari, so people filling the form on Ipad or Iphone can´t see the conditions.

    I have the show/hide condition on fileds 1.1, 1.3 and 1.7.

    What should I do?

  • Profile Image
    JotForm Support

    Answered by jonathan on September 13, 2015 at 03:46 PM

    @ ananovais

    I have moved your question here http://www.jotform.com/answers/661242

    We will attend to it as soon as we can

    Thanks.