What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    the "other" option on my check-box won't let me type anything into it

    Asked by PostandGrant on July 11, 2014 at 06:32 PM

    I added an "other" option to the check-box questions on my form and it won't let me type anything into the "other" box.

     

    the password to access the site is: postandgrant

    Page URL:
    http://post-grant.myshopify.com/pages/get-started

    check site and
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    Answered by Carina on July 11, 2014 at 08:01 PM

    I tested the standalone version and the "other" option is working properly, allowing user to type an option. There must be a conflict between the site's a form's code. 

    You may try embedding your form again, using the iFrame embedding method:

    Let us know if the problem persists.

    Thank you

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    Answered by PostandGrant on July 14, 2014 at 12:44 PM

    Hi, 

    The standalone version on my computer is not working. I tried re-embedding the code, but it still doesn't work. Do you have any other suggestions on how to fix this? Is there a reason it's not working, even on my standalone version?

     

    Thanks,

    Emily

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    JotForm Support

    Answered by ashwin_d on July 14, 2014 at 01:32 PM

    Hello Emily,

    I did check your form with its direct URL and it seems to be working as expected. Please check the screenshot below:

    There seems to be some code conflict between the form script/css code and the other code available in your web page. To solve this problem, please re-embed your form using it iFrame embed code. The following guide should help you in grabbing your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by PostandGrant on July 14, 2014 at 02:10 PM

    Oh great! I'm not sure what fixed it, but it seems to be working for me now, too!

     

    Thank you so much for your help!

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    JotForm Support

    Answered by david on July 14, 2014 at 02:28 PM

    Hi,

    We are happy to hear things are working again.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!