the "other" option on my check-box won't let me type anything into it

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    PostandGrant
    Asked on July 11, 2014 at 06:32 PM

    I added an "other" option to the check-box questions on my form and it won't let me type anything into the "other" box.

     

    the password to access the site is: postandgrant

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    Carina
    Answered on July 11, 2014 at 08:01 PM

    I tested the standalone version and the "other" option is working properly, allowing user to type an option. There must be a conflict between the site's a form's code. 

    You may try embedding your form again, using the iFrame embedding method:

    Let us know if the problem persists.

    Thank you

  • Profile Image
    PostandGrant
    Answered on July 14, 2014 at 12:44 PM

    Hi, 

    The standalone version on my computer is not working. I tried re-embedding the code, but it still doesn't work. Do you have any other suggestions on how to fix this? Is there a reason it's not working, even on my standalone version?

     

    Thanks,

    Emily

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    ashwin_d
    Answered on July 14, 2014 at 01:32 PM

    Hello Emily,

    I did check your form with its direct URL and it seems to be working as expected. Please check the screenshot below:

    There seems to be some code conflict between the form script/css code and the other code available in your web page. To solve this problem, please re-embed your form using it iFrame embed code. The following guide should help you in grabbing your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    PostandGrant
    Answered on July 14, 2014 at 02:10 PM

    Oh great! I'm not sure what fixed it, but it seems to be working for me now, too!

     

    Thank you so much for your help!

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    david
    Answered on July 14, 2014 at 02:28 PM

    Hi,

    We are happy to hear things are working again.  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!