- PostandGrantAsked on July 11, 2014 at 06:32 PM
I added an "other" option to the check-box questions on my form and it won't let me type anything into the "other" box.
the password to access the site is: postandgrant
- CarinaAnswered on July 11, 2014 at 08:01 PM
I tested the standalone version and the "other" option is working properly, allowing user to type an option. There must be a conflict between the site's a form's code.
You may try embedding your form again, using the iFrame embedding method:
Let us know if the problem persists.
- PostandGrantAnswered on July 14, 2014 at 12:44 PM
The standalone version on my computer is not working. I tried re-embedding the code, but it still doesn't work. Do you have any other suggestions on how to fix this? Is there a reason it's not working, even on my standalone version?
- JotForm Supportashwin_dAnswered on July 14, 2014 at 01:32 PM
I did check your form with its direct URL and it seems to be working as expected. Please check the screenshot below:
There seems to be some code conflict between the form script/css code and the other code available in your web page. To solve this problem, please re-embed your form using it iFrame embed code. The following guide should help you in grabbing your form's iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Hope this helps.
Do get back to us if the issue persists.
- PostandGrantAnswered on July 14, 2014 at 02:10 PM
Oh great! I'm not sure what fixed it, but it seems to be working for me now, too!
Thank you so much for your help!
- JotForm SupportdavidAnswered on July 14, 2014 at 02:28 PM
We are happy to hear things are working again. Please let us know if you have any other questions and we will be happy to help.
Thank you for using Jotform!