What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does the 'text box' form tool work??

    Asked by candyrox8 on July 11, 2014 at 07:36 PM

    I am trying to create a field on my form so people can enter their name. I chose the 'text box' form tool and I titled it "Full Name", but when the confirmation email is sent to me it has the title of the field "full name", but my actual name does not show up, it's just blank. What am I doing wrong? Please help!

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    JotForm Support

    Answered by Welvin on July 12, 2014 at 01:38 AM


    The "Full Name" field name tag in your form notification settings is incorrect. Your current setting is: {fullName11} but the correct one is: {fullName}. I've fixed this for you.

    Form notification should automatically update itself for the correct tags. However, this function won't work if the default email body is modified. 

    Thank you!