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  • Profile Image

    Submissions do not update JotForms Submissions or Google Spreadsheet

    Asked by pdxconnect on July 12, 2014 at 03:57 PM

    I've created a PayPal Sandbox account as well as added Google Spreadsheet Integration.

    Workflow:

    1. Enter minimal data to form

    2. Click Confirm & Pay via PayPal

    3. Enter PayPal Sandbox CC info & submit

    Result (after waiting 1 hour for refresh & update to JotForm)

    1. PayPal shows payment in Recent Activity

    2. Google spreadsheet does not show the transaction

    3. JotForm displays submission as Pending

     

    No doubt I missed a setting somewhere. Hopeful you can assist me.

    Thank you!

    Page URL:
    http://form.jotform.us/form/41878673090161

    Submissions JotForm pending confirm refresh
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 12, 2014 at 08:11 PM

    Hi,

    Were you able to successfully made a test payment using your Paypal Sandbox account? Payment Submissions becomes incomplete/pending when payment is not successful or abandoned.

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    I would suggest to try a live payment (turn off sandbox mode) then test your form by creating a product with $0.01 price and make an actual payment. It should be working as expected.

    You may also find this Paypal FAQ page helpful. http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    I'm afraid pending submissions will not be able to go through the spreadsheet. Mark the submissions complete and see if it's forwarded to Google spreadsheet. If not, re-integrating your form to Google Spreadsheet should resolve the problem.

    Please try out my suggestions and let us know how it goes. If you have further questions, let us know.

    Regards!