What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    About Sub Account - make it my own account

    Asked by Jrahman10 on July 12, 2014 at 06:59 PM

    Hello My Account Is Sub Account. So I Want To Delete All Things Which In My Sub Account Has And What To Make It Own Account. How Can I Do This ?

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    JotForm Support

    Answered by EltonCris on July 12, 2014 at 09:13 PM


    If you own the master account, you can simply delete the sub-account on your account settings page under users. Please refer to this article to view the existing sub-accounts. How-to-Share-Forms-with-a-Sub-Account-User. This should then turn your sub-account into a dependent account.

    However if you don't own the master account, you can contact the account owner and request your account to be removed on the sub-account list.

    Hope this helps. If you have further questions, let us know. Regards!

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    Answered by Jrahman10 on July 13, 2014 at 08:48 AM

    Hello ,

    Its Not A Master Account And I'm Failing To Contact With Him. I Did Not See JOTFORM Before But Now As I'm Seeing Its So Helpfull. So I Want Be A Master Account Holder From My Email Address jrahman10@gmail.com.

    But As He Created Me Sub Account Holder I Can't Do Anything Even I'm Failing To Delete The Sub-Account. So Please Delete The Sub Account And Kindly Help Me To Open A Free Master Account ......

    Jubayer Rahman

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    JotForm Support

    Answered by Welvin on July 13, 2014 at 12:09 PM

    Hi Jubayer,

    Unfortunately, we cannot simply remove your account to the Master's Account - Sub Account User lists. You have to contact him/her to remove you from the list so that you can have the current account as a regular one.

    If you do not have a contact with the master account owner, I would advise to just create an account using a different email address so you can start creating your own forms.