What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Access denied - Unable to download uploaded filseAsked by osn_uk on July 12, 2014 at 11:13 PM
I got the following message when downloading doc/pdf from my forms (those submitted on 12/7/2014)This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>A0ED30097A773700</RequestId><HostId>5XY/RWQ1/smCt2WWBZW6YCeoeeQ0DCPt83+khIdDx/pX5OS92w1+HyfbbAFD+ht9</HostId></Error>+How can I retrieve those pdf/ doc?
Thanks for reporting.
There are instances that files may take while before it will be available for download. This is most probably due to a temporary delay on the file transfer between the servers.
Anyway, we are already aware of this problem and I have escalated your report to our developers so they can check and assist you further with this.
Our apologies for any inconveniences caused. Regards!
We apologize for this inconvenience, osn_uk.
We had some glitch that we found out yesterday. Fortunately, we've managed to fix it 7 hours ago. The next file submissions you receive should be able to work fine. For the submissions you have received on July 12, unfortunately you will have to ask the people who sent you the files to send it again.
If you have other questions or concerns, please do let us know.