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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Captcha is not loading

    Asked by dinkop on July 13, 2014 at 12:12 AM

    Captcha image is not generated by the following source for ex.


    <img alt="Captcha - Reload if it's not displayed" id="input_5_captcha" class="form-captcha-image" style="background:url(http://submit.jotform.co/images/loader-big.gif) no-repeat center;" src="https://www.jotform.com/server.php?action=getCaptchaImg&amp;code=1d6e8f209a3a8838e355e4b5ec90f271" width="150" height="41">


    Please fix it up,


  • Profile Image
    JotForm Support

    Answered by EltonCris on July 13, 2014 at 01:48 AM

    Hi dinkop!

    Thanks for reporting and apologies for any inconveniences caused.

    I have already addressed this issue to our developers for a resolution. We will let you know here once this is fixed.


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    Chief Technology Officer

    Answered by eee on July 14, 2014 at 03:55 AM

    Hey dinkop,

    We have fixed the problem, 

    Sorry for it,

    Kindest Regards,

    - Ertugrul.