All form notifications are coming from "Jotform" instead of the specified field.

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    synergymarcom
    Asked on July 13, 2014 at 03:31 AM

    Hello,

     

    I am using your form, all notifications are specified through a field we have designated however, as default we are getting notification from "Jotform". I have attached an image for your understanding.

    Please help us fix this as the earliest as this malfunction is causing us a downtime in a project.

    Regards

     

    Suman Roy

    +91 9820662722

    suman@synergymarcom.in

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    aytekin
    Answered on July 13, 2014 at 04:43 AM

    Is this started happening suddenly? Can you tell me exactly when it started happening? Can you tell me the date & time for the last submission that came correctly and the date & time for the first submission that came incorrectly? 

     

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    lisakash
    Answered on July 13, 2014 at 06:52 AM

    Hi - I have just submitted exactly the same question - sorry didn't see this question.

    All ok yesterday 12/07/2014 started with first submission today 13/07/2014 13:40

     

    Hope this helps

    Lisa

     

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    aytekin
    Answered on July 13, 2014 at 08:35 AM

    Thanks. We will look into this problem and get back to you. 

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    doodlesville
    Answered on July 13, 2014 at 08:39 AM

    Mine too,,, second time this has happened in just a few months

    and I CHANGED NOTHING!!!! 

    I just submitted a help form as well,,

    this is truly getting to be a problem

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    kenneth
    Answered on July 13, 2014 at 10:04 AM

    Hi @synergymarcom - are you guys still having this issue? When I tried to clone your form and made a test submission. I'm getting the proper senders name. Please look at the image below.

    Please let us know so that we can further assist you.

    Thanks,
    Kenneth

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    lisakash
    Answered on July 13, 2014 at 04:40 PM

    All seems ok now thanks for the quick response

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    kenneth
    Answered on July 14, 2014 at 12:39 AM

    @lisakash - glad to know that it works fine now. I will now close your other thread btw.

    @synergymarcom - How's your form? is the error still persist? please let us know

    Thanks,
    Kenneth