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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All form notifications are coming from "Jotform" instead of the specified field.

    Asked by synergymarcom on July 13, 2014 at 03:31 AM

    Hello,

     

    I am using your form, all notifications are specified through a field we have designated however, as default we are getting notification from "Jotform". I have attached an image for your understanding.

    Please help us fix this as the earliest as this malfunction is causing us a downtime in a project.

    Regards

     

    Suman Roy

    +91 9820662722

    suman@synergymarcom.in

    Page URL:
    www.synergymarcom.in/gmcrm

    Screenshot
    JotForm all hello attached
  • Profile Image
    JotForm Founder

    Answered by aytekin on July 13, 2014 at 04:43 AM

    Is this started happening suddenly? Can you tell me exactly when it started happening? Can you tell me the date & time for the last submission that came correctly and the date & time for the first submission that came incorrectly? 

     

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    Answered by lisakash on July 13, 2014 at 06:52 AM

    Hi - I have just submitted exactly the same question - sorry didn't see this question.

    All ok yesterday 12/07/2014 started with first submission today 13/07/2014 13:40

     

    Hope this helps

    Lisa

     

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    JotForm Founder

    Answered by aytekin on July 13, 2014 at 08:35 AM

    Thanks. We will look into this problem and get back to you. 

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    Answered by doodlesville on July 13, 2014 at 08:39 AM

    Mine too,,, second time this has happened in just a few months

    and I CHANGED NOTHING!!!! 

    I just submitted a help form as well,,

    this is truly getting to be a problem

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    JotForm Support

    Answered by kenneth on July 13, 2014 at 10:04 AM

    Hi @synergymarcom - are you guys still having this issue? When I tried to clone your form and made a test submission. I'm getting the proper senders name. Please look at the image below.

    Please let us know so that we can further assist you.

    Thanks,
    Kenneth

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    Answered by lisakash on July 13, 2014 at 04:40 PM

    All seems ok now thanks for the quick response

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    JotForm Support

    Answered by kenneth on July 14, 2014 at 12:39 AM

    @lisakash - glad to know that it works fine now. I will now close your other thread btw.

    @synergymarcom - How's your form? is the error still persist? please let us know

    Thanks,
    Kenneth