What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, some of the feilds on my jotform fail to show up when I recieve the email notification??

    Asked by volleyballsa on July 13, 2014 at 09:03 PM
    JotForm email notification email
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    JotForm Support

    Answered by ashwin_d on July 14, 2014 at 12:06 AM

    Hello volleyballsa,

    I did check your form's notification email alert and did not find any issue with that. Have you already resolved your issue?

    Please be noted that when you edit your email alert, it becomes dirty and any changes you make in your form will not be displayed automatically. It need to be updated manually.

    The best way to solve your problem is to delete the email alert and add a new. A new email alert will always have all the form fields. The following guides should help you:

    Delete existing email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!