- emmanuelmorenoAsked on August 25, 2011 at 04:44 AM
I just received an email from Jotform, as an update to a post a responded to in the past. Bizarly, it is not actually an update, it's a spam mail with advertising embeded into the jotform template for these type of ocmmunications.
Can you tell me if the issue is on your side, or with my account?
That aside, I really love your platform! Simply fantastic!!!
- allanftdAnswered on August 25, 2011 at 05:00 AM
Thank you for bringing this to our attention. This is clearly a spam entry and I have propmtly notified our tier 2 Support regarding this issue. For your protection, please do not respond or click on the links provided there.
We'll let you know as soon as updates from our internal investigation becomes available. Thank you for your patience.
- markashtonAnswered on August 25, 2011 at 05:04 AM
I've had a three of these now. Same as above
- RonaldAnswered on August 25, 2011 at 05:23 AM
just to let you know that I received the same spam from this sender address :
Anyway, thanks for having jotform, it is really great !
- allanftdAnswered on August 25, 2011 at 05:34 AM
Hi Jonathan, Ron and Mark (and to everyone else who will post here),
Just want to update you that our team is currently investigating this issue and no less than our manager is looking into it. Rest assured that measures are being undertaken to control this spam messages.
We appreciate your patience and understanding on this matter. Thank you for supporting JotForm nonstop!
- markashtonAnswered on August 25, 2011 at 05:38 AM
A stern word with Berberry Bags , or their hackers, is in order ;)
- JotForm FounderaytekinAnswered on August 25, 2011 at 06:10 AM
Unfortunately, it is not a spam bot. It is posted by a real person from Singapore. So, there is no way to prevent it with our spam bot checkers. We banned the IP address and we are also working on a change on our forum so that emails will be omitted if a post is made by an anon user.
- aviadstarkAnswered on October 22, 2011 at 08:32 PM
- allanftdAnswered on October 23, 2011 at 01:55 AM
Thank you for your inquiry. JotForm protects you from these unwanted "spam submissions" in two ways: Captcha and Unique Submissions feature. If you do not want to use a Captcha field, you will dins the Unique Submisions feature very helpful.
The Unique Submissions feature checks the IP address or the cookie stored in the user's computer and see if a submission has already been made from that IP address or computer.
You can set this up by using the Strict Check option found in the Preferences button's Advanced Settings tab to prevent multiple submissions from a particular IP address.
Use Loose Check if you just want to check by cookies. In this way, the user can simply use another web browser from the same computer and he can again submit an entry through your form.
We hope you find this information helpful. Please let us know if you need further assistance. Thank you for using JotForm!
- allanftdAnswered on October 23, 2011 at 04:52 AM
Thanks for the prompt response, Aviad. Sorry but we cannot process your request. We cannot just block IP addresses because other "legitimate" JotForm users might be using or needing access to those, hence affecting their own forms. We hope you understand the implications of your solution.
Please let us know if you have any other questions or concerns.
In response to:
thanks for the quick reply... the problem is that there exceptions to
this rule - for example - several of my clients like to test some of
their forms in the beginning of each working day - so unless i can
isolate their IP address that solutions may be useless. i have other
sites where there's an upload feature where some clients upload files on
a regular basis so that's not useful there either... can we start by
blacklisting the IPs i provided you guys with?
- veethreemarketingAnswered on December 31, 2013 at 12:02 AM
- JotForm SupportWelvinAnswered on December 31, 2013 at 01:05 AM
Thanks for reporting. We suspended the user and the IP Address. We'll make sure that no one would be able to use our forms for this kind of purpose.
- ChandniAnswered on January 27, 2015 at 07:10 PM
I got a message from a number saying they have shortlisted my CV form times jobs and i have to fill up this form " http://www.jotform.me/form/50213234336443" and pay Rs. 20. Please verify with form as well