Encrypted form: Page is crashing when viewing submissions

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    Pongnarin 
    Asked on May 20, 2022 at 05:03 AM

    Dear Jotform Support,

    I try many times to browse the Jotform key via my encrypted form, but the page was unresponsive. Moreover, after waiting (click wait) for the page to respond, the page refreshed and asked me to input the key again. I tried around 5 times, including restarting my computer. What should I do next?

    1653037299_628758f345bbe_

    1653037307_628758fb73471_

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    Sheena
    Answered on May 20, 2022 at 05:30 AM

    Hello Pongnarin,

    Thanks for reaching out to Jotform Support. Have u tried testing it on a different device or browser? Other than than, does the issue affects all of your forms? If not, please provide us the form link so we could check. You may also test by clearing your browser's cache.

    Give it a try and let us know how t goes.