Billed twice for my subscription.

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    kpiller08
    Asked on July 14, 2014 at 09:33 AM

    I have noticed that you have charged me twice for my membership of $19.95

     

    April twice and June Twice.

     

    Why is this and can you please correct it and credit my account if this was an error.

     

    Regards.

    Kelly Piller

  • Profile Image
    ashwin_d
    Answered on July 14, 2014 at 10:47 AM

    Hello Kelly,

    I'm sorry for the trouble caused to you.

    It seems that you tried to update your credit card details in April. It was caused by a technical glitch where updating the credit card details charges you for a new subscription plan.

    I have cancelled your Plimus subscription and you will not be billed again on your old subscription. I have also processed the refund for order numbers #80346882, #79897566 and #79613412.

    Please allow 3-7 days for the amount to reflect in your account.

    Thank you!