- kpiller08Asked on July 14, 2014 at 09:33 AM
I have noticed that you have charged me twice for my membership of $19.95
April twice and June Twice.
Why is this and can you please correct it and credit my account if this was an error.
- JotForm Supportashwin_dAnswered on July 14, 2014 at 10:47 AM
I'm sorry for the trouble caused to you.
It seems that you tried to update your credit card details in April. It was caused by a technical glitch where updating the credit card details charges you for a new subscription plan.
I have cancelled your Plimus subscription and you will not be billed again on your old subscription. I have also processed the refund for order numbers #80346882, #79897566 and #79613412.
Please allow 3-7 days for the amount to reflect in your account.