What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Billed twice for my subscription.

    Asked by kpiller08 on July 14, 2014 at 09:33 AM

    I have noticed that you have charged me twice for my membership of $19.95

     

    April twice and June Twice.

     

    Why is this and can you please correct it and credit my account if this was an error.

     

    Regards.

    Kelly Piller

    credit my account and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 14, 2014 at 10:47 AM

    Hello Kelly,

    I'm sorry for the trouble caused to you.

    It seems that you tried to update your credit card details in April. It was caused by a technical glitch where updating the credit card details charges you for a new subscription plan.

    I have cancelled your Plimus subscription and you will not be billed again on your old subscription. I have also processed the refund for order numbers #80346882, #79897566 and #79613412.

    Please allow 3-7 days for the amount to reflect in your account.

    Thank you!