Show payer information and Shipping address do not appear on the Invoice

  • Henryoy
    Asked on May 20, 2022 at 4:58 PM

    Does the system know in which fields of the form this information is located? or in which fields do I have to put that information? because I put the two options but none of that information appears on the invoice.

    1653080416 6288016070b17  Screenshot 10

  • Dragana JotForm Support
    Replied on May 20, 2022 at 5:33 PM

    Hello enriqueyau7,

    Thanks for using Jotform. If you want to see the Shipping Address on the Invoice, kindly add the Address field on the form by clicking on the Add Form Element button and selecting the field under the Basic tab.

    1653082109 628807fd71014  Screenshot 10

    Also, ensure to include the Full Name and Email (if you'd like) to see them under the Payer Information on the Invoice, as shown below:

    1653081999 6288078fac0ab  Screenshot 21

    Reach out again if you have any other questions or need further assistance.

  • Henryoy
    Replied on May 20, 2022 at 8:14 PM

    How can I take an invoice template for a form?

    I save the invoice created for a form, but I don't see it in a new form.

  • Mightor JotForm Support
    Replied on May 20, 2022 at 9:16 PM

    Hello enriqueyau7,

    You will need to first save the invoice template:

    1653095417 62883bf9162c6 1 Screenshot 10


    And when you go to your second forms PDF Invoice, you'll need to go to Templates, select My Templates and choose the invoice you just saved.

    1653095461 62883c25d60f0 2 Screenshot 21


    Give it a try and let us know how it goes.