"although this is an encrypted site, it will be sent thru unencrypted means, making my info easily available to a third party."

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    tgschneider
    Asked on July 19, 2010 at 08:02 AM

    I had a customer bail out on a payment form the other day because they got a pop up message that stated.. 

    "although this is an encrypted site, it will be sent thru unencrypted means, making my info easily available to a third party."

    I direct customers to the secure (https) link at jot form..  they same customer has used the form in the past without the pop up.. has something changed?  

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    aytekin
    Answered on July 19, 2010 at 02:12 PM

    Can you post the URL of the page that shows this error? Are you sure the form is posting to https site?

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    tgschneider
    Answered on July 19, 2010 at 03:11 PM

    I have one order form that I set up with a "submit and proceed to payment" button and used the custom url thank you page to direct customers to the payment form.  I have a customer that has used the form before, about a week ago, and did not get the pop up..  They mentioned it this time and were reluctant to use this payment method..  I sent them the direct link, listed below, and they said they received that security message.


    https://www.jotform.com/form/1862756547

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    serkan
    Answered on July 21, 2010 at 05:48 AM

    This was a temporary problem and it's fixed now. Sorry about this.