What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing

    Asked by KarinPark on July 14, 2014 at 03:50 PM

    If we cancel our subscription, will our agency lose all our forms?  We'd like to keep Jot Form but my supervisor does not want the subscription renewal automatically charged to the credit card. She would prefer to pay it each time it becomes due rather than setting it to automatic.  Please advise. We just don't want to lose our forms....

    credit card all
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    JotForm Support

    Answered by Welvin on July 14, 2014 at 05:14 PM

    Hi,

    No, your forms and submissions will remain intact. Only the account limit will change to the basic one. Unfortunately, there is no one time payment for the monthly plan. However, you can always cancel the subscription right before the next billing date so it won't auto charge your card.

    Thanks