What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not being received

    Asked by oohlalajerry on July 14, 2014 at 03:54 PM

    Hi,

    There appears to be something wrong with my JotForm account. When a form is submitted, the email account where the forms are supposed to be sent does not appear to be receiving the forms. My coworker has sent me two forms within the past few hours and each time she received a message from JotForm that reads as follow "Thank You! Your submission has been received." Obviously this is not the case. 

    Please help.

    Thanks,

    Blake

     

     

    Page URL:
    http://www.jotform.com/oohlalajerry/ISI_CreativeForm

    JotForm message two forms thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 14, 2014 at 05:19 PM

    I've checked the settings of the email alert, and both the Sender Name and Sender E-mail fields are missing and just showing "Please select"

     

    I've changed Sender Name to "Contact Person" so you'll know the name of your submitter

    The Sender Email was set to noreply@formresponse.com, let us know should you have more questions.