Forms not being received

  • Profile Image
    oohlalajerry
    Asked on July 14, 2014 at 03:54 PM

    Hi,

    There appears to be something wrong with my JotForm account. When a form is submitted, the email account where the forms are supposed to be sent does not appear to be receiving the forms. My coworker has sent me two forms within the past few hours and each time she received a message from JotForm that reads as follow "Thank You! Your submission has been received." Obviously this is not the case. 

    Please help.

    Thanks,

    Blake

     

     

  • Profile Image
    Jeanette
    Answered on July 14, 2014 at 05:19 PM

    I've checked the settings of the email alert, and both the Sender Name and Sender E-mail fields are missing and just showing "Please select"

     

    I've changed Sender Name to "Contact Person" so you'll know the name of your submitter

    The Sender Email was set to noreply@formresponse.com, let us know should you have more questions.