What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are not showing up! What happened to them?

    Asked by rjohnstone on July 14, 2014 at 08:42 PM

    I previously had the $90 per year plan and thought I still had it.  After logging in, it shows my account in the free mode, and more importantly, none of my previous forms are showing up.  Do you have more than one account for me?  

    My Forms logging one account my account and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 15, 2014 at 12:46 AM

    I found a subscription related to your email address rjo****one@ale*******tx.us

    This subscription was purchased for account username AledoMSBand (same email address) , this account shows more than 35 forms, and it's still active. 

    Please log out, clear your browser cache and login back again with that username and you should be fine.